Client Implementation and Integration Officer – Digital Channels

Role purpose (overall high-level summary of the role)

Working closely with GTS Product, Sales, Relationship Managers, and Implementation Managers, the role will help deliver agreed business objectives, support revenue growth and ensure a standardised onboarding and enablement approach across regions.

Principal Accountabilities and Responsibilities (e.g., for Business, Customers and Stakeholders; internal setting control, etc.)

Customer Experience & Service Delivery

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Proactively engage clients to deliver end-to-end channel enablement, including structured onboarding, training and adoption support aligned to the client journey and needs. Drive and increase channel adoption and usage through enablement and training.

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Deliver high-quality, professional customer training on Trade Digital Channels (via Zoom/ Virtual sessions, telephone and written guidance), ensuring clients can use features confidently and correctly, tailored to their needs.

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Provide timely,



accurate and customer-friendly resolution of client queries, including troubleshooting, guidance and follow-up to closure.

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Take end-to-end ownership of the customer journey for assigned clients, tailoring support and solutions to improve adoption of digital channels, reduce friction and strengthen relationships.

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Collaborate with Sales, RMs/ BDMs, Product and Implementation teams to deliver channel demonstrations that support client engagement and sales progression.

Client Enablement & Process Ownership

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Lead and deliver onboarding and enablement activity (including channel documentation) within agreed SLAs, driving strong client outcomes and positive survey feedback.

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Identify, assess and manage operational risk within digital onboarding/training processes, including issue logging, loss identification (where applicable), and appropriate escalation.

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Own and maintain process documentation and reporting, ensuring materia

📌 Client Implementation and Integration Officer – Digital Channels (Bengaluru)
🏢 Arminus
📍 Bengaluru