Job DescriptionWalkin In TCS at Chennai Date:- 05-09-2026 Exp:- 6 to 8yr Skill:- Service now Administration Must-Have Platform Administration · Strong experience in Service Catalog Administration including Catalog Items Record Producers Task Definitions Approval Definitions and Flow Designer. The candidate should be proficient in using standard catalog fulfillment flow templates and capable of developing custom flows when standard solutions do not meet business requirements. · For Cmdb- Robust knowledge in Discovery and Service mapping modules is required · Perform day-to-day administration of the ServiceNow platform including users, groups, roles, and access controls. · Monitor platform health, system logs, and performance to ensure high availability and stability. · Manage instance upgrades, patching, and hotfix validation in coordination with stakeholders. Configuration & Customization · Configure and maintain UI Policies, Business Rules, Client Scripts, and Workflows to meet business requirements.



· Support enhancements and minor customizations without impacting out-of-box functionality. · Maintain forms, lists, views, notifications, and SLAs. ITSM Module Support · Administrator and support core ITSM modules: · Incident Management · Problem Management · Change Management · Request Fulfilment · Ensure workflows and lifecycle states align with ITIL standards User & Operational Support · Provide L2/L3 support for ServiceNow-related incidents and service requests. · Troubleshoot platform issues and coordinate with ServiceNow developers or vendor support when required. · Act as a point of contact for ServiceNow-related operational issues. · Service Catalog Administration : Service Catalog designs and record producer · Agile Development · Flow designer and workflow · Reporting: Platform Analytics · Scripting Knowledge and Integration Knowledge · Testing & Deployment · Validate and test new enhancements, fixes, and development stories during sprint cycles. · Support UA

📌 Service now Administration (Chennai)
🏢 Tata Consultancy Services
📍 Chennai