Description
Lead Delivery Engineer, Infrastructure
About Williams-Sonoma, Inc.
Founded in 1956 and headquartered in San Francisco, California, Williams-Sonoma, Inc. is a Fortune 500, digital first, multi-channel specialty retailer. Our company vision is to own the home, and the places where our customers work, stay, and play. We bring the latest home furnishing trends to life for customers through the individual lenses of our ten distinct brands, each serving different life stages and rooms of the home and beyond. Our brands include Williams Sonoma, Williams Sonoma Home, Pottery Barn, Pottery Barn Kids, Pottery Barn Teen, West Elm, Rejuvenation, Mark & Graham, GreenRow, and Dormify. We are committed to sustainability, continuously working to protect our planet, while building an open and cooperative culture across our organization.
With more than 500 retail stores globally and multiple international franchise operations, technology is a core driver of our business strategy. We build and operate in-house platforms powering e-commerce, supply chain, merchandising, analytics,



and customer experience ecosystems worldwide.
Engineers at the Williams-Sonoma India Technology Center build and scale digital commerce platforms that power these global brands, serving millions of customers worldwide.
Role Overview
As the Lead Delivery Engineer, Infrastructure, you will provide operational delivery leadership across the Infrastructure Engineering Operations organization, helping ensure consistent execution, effective cross-team coordination, and operational excellence across Windows, Linux, Storage, Virtualization, Enterprise Tools, and related infrastructure domains.
Working closely with the global teams, this role will coordinate how infrastructure teams operate and deliver services, including incident and escalation management, ticket handoffs, operational governance, service performance, process standardization, and coordination with senior engineering teams.
A key responsi

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