Description
Acting as the first point of contact (POC) for assigned customers and internal business partners, the Senior Analyst will work closely with Revenue, Deal Desk, and Order Management teams to resolve billing issues, support commercial discussions, and ensure a seamless customer experience.
This is a hands-on role that blends execution with analytics. The Senior Analyst will support monthly reporting, dashboards, cash collection forecasting, and audit readiness, while also guiding junior team members and contributing to process automation, including leveraging AI-driven tools.
This role is ideal for someone who wants to grow into a future managerial role by combining technical expertise with leadership potential.
Responsibilities
Billing & Collections
- Manage end-to-end billing activities across both SaaS subscription contracts and Skilled Services engagements, including milestone-based, fixed-fee, T&M;, and project-based invoicing
- Review customer contracts, Statements of Work (SOWs), Change Orders, and Amendments to ensure accurate billing setup and execution.
- Act as first POC for assigned customers on billing and collections matters; manage escalations with professionalism.
- Partner with Sales, Revenue Operations, Deal Desk, and Order Management to resolve disputes, credit notes, and billing complexities.
- Own collections performance for assigned customer portfolio, proactively driving recovery of overdue balances, dispute resolution, payment plan negotiations, and reduction of DSO.
- Conduct regular collection review calls with customers and internal stakeholders to drive timely cash realization.
Reserves & Accounting
- Support month-end close activities including AR reconciliations, unapplied cash analysis, billing accruals/Uninvoiced AR, reserve calculations, and variance explanations.
- Demonstrate strong understanding of accounting fundamentals, including AR, deferred revenue, bad debt reserves, credit memo accounting, and general led
📌 Senior Analyst, Billings (Pune)
🏢 Icertis
📍 Pune