Your responsibilities

• Process customer orders accurately and efficiently, ensuring timely order entry and fulfillment.
• Verify customer, pricing, product, and delivery information before order release.
• Maintain accurate order records and documentation in ERP.
• Ensure compliance with company policies, procedures, and service level agreements (SLAs).
• Support process improvements to enhance order accuracy and operational efficiency.
• Handle order modifications, cancellations, returns, and credit requests in accordance with company policies.
• Quote Preparation for After Market Spare Orders.
• Collaborate with cross-functional teams to ensure accurate sales order delivery dates in the ERP system at any point of time.
• Maintain customer records and ensure all Customer details are up to date in ERP systems.
• Maintain Sales Log and keep updating Merics for Review Meetings and Management submission.
• Recent Customer creation in ERP System.

What you bring
• Bachelor's degree in Business Administration, Commerce, or a related field.




• 5-6 years of experience in sales order processing, order management, or a similar role.
• Proficiency in ERP systems (Microsoft Dynamics) and Microsoft Office, particularly Excel.
• Strong attention to detail with excellent organizational and data accuracy skills.
• Good communication and interpersonal skills to collaborate with cross-functional teams.
• Ability to prioritize tasks, meet deadlines, and manage multiple orders in a fast-paced environment.
• Strong problem-solving skills with a proactive approach to resolving order-related issues.
• Customer-focused mindset with a commitment to delivering high-quality service.

What we offer
• Competitive remuneration package & access to salary packaging options to allow you to maximize your after-tax income.
• Competitive benefits package including Health Insurance, Personal Accident / Disability, Group Term Life Insurance, Annual health check-up, and voluntary insurance options.
• Work

📌 Customer Service Representative (Chennai)
🏢 FLS Global
📍 Chennai