Technical IAM Engineer Support

Skill: Technical IAM Engineer support

Experience: 2 – 5 Years

Location: Chennai / Mumbai

Direct Responsibilities

• Infrastructure Maintenance

• Ensure the IAM infrastructure (SailPoint/ ETAC/ LDAP IDM) is available and functional with a daily Monitoring check

• Check and remediation: exploration errors, Authorization, Servers integration

• Provisioning check and remediation on servers to meet KPI expectations

• Infrastructure/ Application availability & monitoring

• Incident Management:

• First user contact: Support users in the resolution of incidents (ServiceNow/Email)

• Incident analysis and resolution

• Entry point for Expert escalation

• Contribution to continuous production optimization (curative and preventive)

• Service Requests management: Support people of end user queries (ServiceNow/Email)

• Strong hands-on experience on Web and Application servers

• Provide technical leadership and Propose improvements related to the support activity (job performance, service request, production incidents)





• Positive knowledge on Incident/Change/Problem management process (ServiceNow).

• Have valuable knowledge on setting up monitoring of servers through Dynatrace tools

Contributing Responsibilities

• Contribute to the knowledge transfer with Paris OPS teams

• Contribute to the definition of procedures and processes necessary for the team

• Help build team spirit and integrate into BNP Paribas culture

• Contribute to the regular activity reporting and KPI calculation

• Contribute to continuous improvement actions

• Contribute to the acquisition by ISPL team of new skills & knowledge to expand its scope

Technical & Behavioral Competencies

• Knowledge of ITIL

• General IT infrastructure knowledge

• Strong infrastructure skills Cloud & OPEN (OS Linux RHEL, Windows Server, Middleware, etc.)

• Knowledge and experience with IAM tool: SAILPOINT/ Cyberark - Enterprise Password vault

• Good written and spoken English

• Fren

📌 Technical IAM Support Engineer (Mumbai)
🏢 Trigent Software
📍 Mumbai