Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced qualified to join our team in the role of Senior Associate Director, Control Manager
In this role, you will:
Lead and manage the Regulatory and Client Engagement team, providing coaching and fostering a high-performance culture. Oversee end-to-end operational workflows for all technology-related regulatory and client engagements.
Maintain structured inventories and accurate records of regulatory and client requests,



ensuring data is current and accessible. Develop and uphold standard operating procedures, playbooks, and RACI matrices for technology engagements.
Coordinate with market Single Points of Contracts to ensure requests are logged, prioritised, routed correctly, and processed consistently across regions. Monitor resource allocation and capacity planning, optimising workload distribution and workflow tooling.
Ensure all responses meet internal quality standards, progressing through required QA tollgates. Facilitate collaboration and knowledge sharing across regulatory engagement teams, control owners, and other key stakeholders to shape coherent, high-quality responses
To be successful, you will:
Proven operations leadership experience, track record running end-to-end operational teams/processes at scale, delivering measurable outcomes (service, cost, risk) and leading managers/team leads.
Performan

📌 Regulatory Operations Lead/ Senior Associate Director, Control Manager (Bengaluru)
🏢 HSBC
📍 Bengaluru