RESPONSIBILITIES

* Provide day-to-day support for SAP and other business applications and ensure
smooth system operations across all solar plants.
* Coordinate with SAP and application support partners for incident resolution,
enhancement requests, and service delivery as per agreed SLAs.
* Act as the primary point of contact between business users, support partners,
and IT teams for SAP and application-related issues.
* Support SAP modules and business applications used in manufacturing,
warehouse, quality, maintenance, and finance functions.
* Maintain application availability, track recurring issues, and drive
permanent resolutions.
* Support business users during system upgrades, testing activities, and current
feature deployments.
* Coordinate integration activities between SAP and systems such as MES, WMS,
Quality Systems, Traceability Solutions, and other plant applications.
* Assist in the implementation and support of digital initiatives, including
MES, traceability, dashboards, analytics, and Industry 4.0 projects.




* Gather business requirements and work with implementation partners to deliver
system improvements and new functionalities.
* Manage user access, application documentation, SOPs, and knowledge-transfer
activities.
* Coordinate with vendors, OEMs, and internal stakeholders to ensure timely
project execution and support.
* Monitor support performance, track open issues, and provide regular status
updates to management.
* Ensure compliance with IT policies, cybersecurity guidelines, audit
requirements, and organizational standards.
* Support internal and external audits related to SAP, applications, and
digital systems.

QUALIFICATIONS

Qualifications

* B.E./B.Tech in Computer Science, Information Technology, Electronics,
Instrumentation, or related discipline.
* MCA or MBA (Systems) preferred.
* SAP certification will be an added advantage.

Experience

* 6–10 years of experience in SAP and business application support.
* Hands-on experience in coo

📌 Associate Manager (Mundra)
🏢 Adani Group
📍 Mundra