We are looking for a "Service Now Delivery leader " for our global IT services provider
Location: Pune/ Bangalore/ Chennai/Hyderabad
20+ years of managing Service Now projects
Experience in Service Now (ITSM, ITAM, CSM, ITOM, IRM, CMDB)
Key Responsibilities
Lead and manage large-scale Service Now delivery programs across multiple clients
Own end-to-end project lifecycle – from solution design to implementation and support
Ensure alignment with ITIL best practices and enterprise standards
Oversee program governance, risk management, and stakeholder communication
Collaborate with cross-functional teams including architecture, consulting, and operations
Provide strategic direction on Service Now platform capabilities and roadmap
Mentor and lead high-performing delivery teams
Required Skills & Experience




20+ years of experience in IT services delivery , with strong exposure to Service Now
Proven experience leading large-scale Service Now implementations
Deep understanding of:
Incident Management
Problem Management
Change Management
Service Request Management
Configuration Management
Hands-on experience in designing / customizing Service Now modules
Strong knowledge of project delivery lifecycle and methodologies (Agile / Waterfall)
Experience working with cloud technologies and Saa S environments
Excellent stakeholder management and communication skills
Solid analytical and consultative mindset

📌 Servicenow Delivery Leader (Bengaluru)
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