07 Sep
|
Anonymous
|
Mumbai
Key Responsibilities: -
Monitor, evaluate, and score inbound/ outbound calls as per defined quality parameter s Provide constructive feedback and coaching to agents to improve performanc e Identify gaps in communication, process adherence and customer handlin g Prepare and maintain quality reports, dashboards and analysis for leadershi p Support process improvement initiatives to drive customer satisfaction CSAT, NPS and FC
R
Qualification require
d:
Graduate in any str eam Minimum 1-3 years of exp as a quality analyst in domestic real estate proc ess
📌 Quality Analyst (Mumbai)
🏢 Anonymous
📍 Mumbai