We are looking for a motivated and customer-oriented Gold Loan Relationship
Officer to drive business growth in the Loans Against Gold segment. The role
involves sourcing recent customers, managing existing relationships, and ensuring
smooth processing of gold loan applications. The ideal candidate should have
strong interpersonal skills, a sales mindset, and a good understanding of gold
loan products and branch operations.

RESPONSIBILITIES

Source new customers for gold loan products through branch walk-ins, field
visits, and local networking Explain product features, eligibility criteria, and
documentation requirements to customers Ensure timely processing and
disbursement of gold loans Maintain high levels of customer service and
satisfaction Cross-sell other banking products such as CASA, insurance, and
investment products Ensure compliance with internal policies, audit norms, and
regulatory guidelines Maintain accurate records of customer interactions and
loan documentation Collaborate with branch teams to ensure seamless operations
and customer experience

📌 Gold Loan Relationship Officer-LOANS AGAINST GOLD-Marketing Branches Operations (India)
🏢 Kotak
📍 India