07 Sep
|
Vendasta
|
India
International Customer Support Specialist
Chennai, India
At Vendasta, we’re leading the AI revolution from Saskatoon to Chennai—and beyond. We work together to empower our partners and customers through our AI-powered customer acquisition and engagement platform to help them get more customers and keep them. We’re proud to share that Vendasta has officially been named one of Canada’s Most Admired Corporate Cultures
We’re looking for an International Customer Support Specialist who is energized by delivering outstanding omnichannel customer service and technical support with speed, accuracy, and delight. In this role, you will act as a trusted expert of Vendasta’s platform, fostering a customer-first workplace, adopting advanced AI support tools, and ensuring that every single customer interaction adds value and strengthens trust.
Your Impact
As an International Customer Support Specialist, you'll work with customer support teams, product managers, and customers to:
Deliver Omnichannel Support: Serve as the primary touchpoint for customer inquiries, providing timely,
empathetic, and accurate resolution across phone, email, chat, and video calls.
Drive Efficiency via AI Fluency: Consistently integrate approved AI tools (e.g., suggestion bots, summarizers, and response tools) into your daily workflows to reduce resolution times, maximize accuracy, and maintain a one-touch solve rate of 68% or higher.
Own Knowledge & Process Updates: Maintain, update, and verify internal and customer-facing documentation—including validating AI-generated draft updates—to ensure resource accuracy reflects the latest platform changes.
Advocate for the Customer: Gather real-time customer feedback, input trends into internal AI systems, conduct product walkthroughs, and participate in sprint reviews to proactively champion the customer experience and support platform evolution.
Deliver Strategic Metrics: Track and improve Key Performance Indicators—such as Customer Satisfaction (CSAT),
📌 International Customer Support Specialist (India)
🏢 Vendasta
📍 India