Group Company: AU Small Finance Bank Limited

Designation: Relationship Officer Branch Banking

Office Location: 2836- Mumbai-Andheri Shopper Stop Mumbai , 2839- Mumbai-Lamington Road / Tardeo Mumbai , 2843- Mumbai-Thane Meadows Mumbai , 2844- Mumbai-Kolshet Mumbai , Andheri Lokhandwala Mumbai , Bhulabhai Desai Road Mumbai , Bkc Annex Mumbai Mumbai , Boisar Boisar , Dadar East TT Circle Mumbai , Fort Mumbai Mumbai , KHADAKPADA KALYAN Thane , Kalabhadevi Mumbai Mumbai , Kharghar Mumbai Mumbai , MIRA ROAD BRANCH Mumbai , MUMBAI GOREGAON Mumbai , Mahavir Nagar- Kandivali West Mumbai , Mahim Mumbai , Malad Link Road Mumbai Mumbai , Mumbai Andheri Four Bungalows Mumbai , Mumbai Ghatkopar East Mumbai , Mumbai Mulund West Mumbai , Powai Hiranandani Mumbai , Santacruz Mumbai Mumbai , Sion East Mumbai Mumbai

Position description: Responsible for managing customer relationships at the branch level, ensuring customer satisfaction, cross-selling banking products, and achieving branch targets.

Primary Responsibilities
- Manage customer relationships
Cross-sell banking products
Achieve branch targets




Ensure compliance with banking norms
Handle customer queries and complaints

Additional Responsibilities
- Conduct market intelligence
Support branch operations
Participate in promotional campaigns

Reporting Team

Reporting Designation:
Reporting Department:

Educational Qualifications Preferred

Category:
Field specialization:
Degree:
Academic score: Minimum 50% throughout academics
Institution tier: Tier 1 / Tier 2

Required Certification/s: NA

Required Training/s: Banking Operations Training (preferred)

Required Work Experience

Industry: Banking, Financial Services
Role: Customer Service, Sales
Years of experience: 2 to 5

Key Performance Indicators: - Customer satisfaction

Cross-sell ratio
Branch targets
Compliance score

Required Competencies: - Customer Centricity

Communication
Sales Orientation
Problem Solving

Required Knowledge: - Banking products

Regulatory norms
C

📌 Relationship Officer Branch Banking (Mumbai)
🏢 AU Small Finance Bank
📍 Mumbai