Group Company: AU Small Finance Bank Limited

Designation: Relationship Officer Branch Banking

Office Location:

Position description: Responsible for managing customer relationships at the branch level, ensuring customer satisfaction, cross-selling banking products, and achieving branch targets.

Primary Responsibilities
- Manage customer relationships
Cross-sell banking products
Achieve branch targets
Ensure compliance with banking norms
Handle customer queries and complaints

Additional Responsibilities
- Conduct market intelligence
Support branch operations
Participate in promotional campaigns

Reporting Team

Reporting Designation:
Reporting Department:

Educational Qualifications Preferred

Category:
Field specialization:
Degree:
Academic score: Minimum 50% throughout academics
Institution tier: Tier 1 / Tier 2

Required Certification/s: NA

Required Training/s: Banking Operations Training (preferred)

Required Work Experience

Industry: Banking, Financial Services
Role: Customer Service, Sales
Years of experience: 2 to 5





Key Performance Indicators: - Customer satisfaction

Cross-sell ratio
Branch targets
Compliance score

Required Competencies: - Customer Centricity

Communication
Sales Orientation
Problem Solving

Required Knowledge: - Banking products

Regulatory norms
Customer service principles

Required Skills: - Relationship building

Communication
MS Office tools
Problem-solving

Required Abilities

Physical: NA
Other: High adaptability

Work Setting Details: Branch-based role with regular customer interactions

Specific Requirements

Travel: Yes – up to 20% of the time
Vehicle: Two-Wheeler Vehicle
Work Permit: Must be authorized to work in India

Other Details

Pay Rate: Fixed + Performance-based Incentives
Contract Types: Full-time, Permanent
Time Constraints: Standard banking hours
Compliance Related: Adherence to RBI and internal policies
Union Affiliation:

📌 Relationship Officer Branch Banking (Kaithal)
🏢 AU Small Finance Bank
📍 Kaithal