Reference 26000HFH

Responsibilities

Skill-Basic Java, REST-API,UNIX , Analytical & Problem solving skills

Tenure - 12 months

Level-SE

Category-Ordinary

Performing daily monitoring, reporting and being part of shift roaster in accordance with SLA/OLA and procedures
Perform and define monitoring tasks as per production need.
Perform detailed investigation and escalate to relevant team with analysis.
Ensure timely and accurate status reporting as per procedures and production needs.
Good understanding of SLA/OLA to identify task priorities. Incident, Request, Problem management as per defined guidelines
Ensure all ITIL principles are followed for incident, request and Problem management.
Valuable knowledge of Impulse usage to track.
Ensure Problem management is done where ever required.
Track the Problem Management anomalies to closure.
Own the data quality of all tracking. Ensure business continuity/ Crisis Management/ Reseliency in line with business criticality
Drive Major incident management process to handle any crisis on production.




Effective communication and stakeholder management.
Good understanding of business criticality.
Impact analysis, task prioritization and assignments based on SLA/OLA. Follow up and define Post Mortems and Remediation actions to improve production
Drive PM calls with all stakeholders.
Ensure post actions are defined for every improvement area identified.
Track the post actions to closure with regular follow up and communication.
Review the chronology and complete the PM document with right root causes identified.
Ensure the PM is published and communicated to all stake holders. Ensure support coverage in accordance with service coverage agreed with periodic review
Define and secure the service coverage.
Manage the setup as per the budget/scope agreed with business.
Ensure service continuity with respect to change management. Maintain good collaboration with internal and external partners
Manage all stake holders for the feature/appli

📌 Specialist Software Engineer (Bengaluru)
🏢 Societe Generale Global Solution Centre
📍 Bengaluru