Group Company: AU Small Finance Bank Limited

Designation: Deputy Relationship Manager MBL

Office Location:

Position description: Generate fresh Business and service existing clients

Primary Responsibilities

1. Achieve assigned targets for sales & regular collection 2. Conduct Marketing activities, leafleting , Canopy etc to identify recent sources of business 3. Handle customer queries, build up customer relationship and develop brand value in the market 4. Attend customer queries and provide resolution 5. Co-ordinate with Operations & Collection department for customer onboarding and servicing 6. Conduct physical verification of customer's residence, business and any other asset crucial from credit point of view and taking photographs. 7. Follow instructions frm seniors, coordinate with internal teams for getting visit reports done. 8. Visit customers for first FI and meeting, and also accompany seniors to customer's place for visit and verification. 9. Conduct physical verification of credit related documents like ITR, Bank statement, receipts,



ledger and property documents - doing OSV ( Original Seen and verified) of documents. 10. Prepare basic CAM ( Credit Appraisal Memo) 11. Take reference check of customers from local market and existing customers. 12. Follow policies & procedure as laid down by the bank. 13. Portfolio Management - visit delinquent cases, collect EMIs of delinquent cases in collaboration with collections team. 14. Maintain and stop early delinquency , Non-starter cases in portfolio, decide the treatment of such cases wisely. 15. Maintain least OTC / PDD pendency and ensure timely clearance of the same. 16. Maintain non-RPDC portfolio - ensure all cases of portfolio are ACH. 17. Maintain and collect fresh bouncing cases EMI with charges as mentioned in policy, 18. Correct the operational errors and get 100% cases repayment in Non-PDC mode. 19. Collect fresh data from open marketing activities for tele calling and self sourcing. 20. Follow le

📌 Deputy Relationship Manager LAP (Malikipuram)
🏢 AU Small Finance Bank
📍 Malikipuram