Company Description Vinr Cosmeticals is a skincare brand focused on simple, honest, and effective solutions designed specifically for Indian skin and climate. The company combines science-backed formulations with natural ingredients such as grapeseed extract and clinically tested actives. Its product range addresses multiple skin needs, including brightening, hydration, repair, and strengthening, with an emphasis on real, visible results. In under a year, Vinr has earned the trust of over 1 million customers by prioritizing safety, transparency, and efficacy. Vinr is committed to helping individuals achieve healthy, glowing, and confident skin across India.
Role Description The Account Associate is a full-time, on-site role based in Delhi, India. This role involves managing and nurturing customer and partner accounts, responding to inquiries, and ensuring a positive, consistent experience across touchpoints. The Account Associate will handle order follow-ups, track account performance, and identify opportunities to improve customer satisfaction and retention.
Daily responsibilities include maintaining accurate account records, preparing basic reports and summaries, coordinating with internal teams such as sales, operations, and customer support, and escalating issues when needed. The role also supports the implementation of promotions, gathers feedback from customers, and contributes to streamlined processes that reflect Vinr’s commitment to quality and service.
Qualifications
Candidates should possess robust interpersonal skills and customer service abilities to build trust and maintain long-term relationships.
Candidates should possess clear communication skills, both verbal and written, to interact effectively with customers and internal teams.
Candidates should possess analytical skills to interpret account data, track performance, and support decision-making.
Candidates should possess account management skills to handle multiple accounts, follow up on activitie
📌 Account Associate (India)
🏢 Vinr
📍 India