About the Company

We are looking for an experienced Software Asset Management (SAM) Expert at L3 level to lead enterprise SAM operations, license compliance, software modeling, and optimization initiatives. The role requires deep hands-on expertise in ServiceNow SAM Pro, software normalization and reconciliation, Effective License Position (ELP), Tier-1 publisher licensing, complex license metrics, and software audit readiness.

About the Role

We are looking for an experienced Software Asset Management (SAM) Expert at L3 level to lead enterprise SAM operations, license compliance, software modeling, and optimization initiatives. The role requires deep hands-on expertise in ServiceNow SAM Pro, software normalization and reconciliation, Effective License Position (ELP), Tier-1 publisher licensing, complex license metrics, and software audit readiness.

Responsibilities
- Lead enterprise SAM processes and provide L3 subject matter expertise for complex licensing and compliance scenarios.
- Configure, maintain, and govern software models and related data within ServiceNow SAM Pro.




- Drive software normalization, reconciliation, entitlement validation, and exception resolution.
- Establish, review, and maintain ELP for strategic software publishers.
- Analyze license consumption and utilization to identify compliance gaps, cost-saving opportunities, reclamation, and optimization actions.
- Interpret licensing terms and advise Procurement, Vendor Management, Legal, Finance, and technical teams on licensing obligations and risks.
- Support true-up, true-down, renewal, contract negotiation, and audit activities with accurate licensing data and recommendations.
- Develop and maintain SAM policies, standards, operating procedures, controls, dashboards, and compliance reports.
- Investigate data quality issues across discovery, CMDB, entitlement, procurement, and contract records.
- Mentor L1/L2 SAM analysts, review operational outputs, and guide resolution of complex cases.

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