Technical Lead – Product Support

SecPod is a global, prevention-first cybersecurity company helping enterprises reduce cyber risk through proactive vulnerability and exposure management, automated remediation, endpoint security, and AI-driven cloud security. Through the Saner Platform, SecPod enables organizations to strengthen security posture across endpoints, networks, servers, and cloud environments.

At SecPod, the culture is flat, innovation-driven, and execution-focused, where curiosity is encoura-ged, ownership is valued, and ideas matter more than hierarchy.

Experience
8–12 years of experience in Technical Support roles within Cybersecurity, Enterprise Infrastructure, Security Products, or other Software Products.

Qualification: BE/MCA

Role
As the Technical Lead for Product Support, you will have the chance to support our customers while working with cutting-edge technologies in the dynamic cybersecurity space. In this role, you will be responsible for providing effective solutions to customer-reported issues while leading and mentoring the product support team.



In addition to strong technical skills, excellent written and verbal communication, as well as strong presentation skills, are essential for effectively engaging with customers and internal stakeholders

Responsibilities

· Act as a Technical Lead for Saner On-Premise and Cloud/SaaS environments.
· Take ownership of customer issues, including initial troubleshooting, identification of root cause and issue resolution within a reasonable time.
· Close monitoring of critical efficiency parameters such as First Response Time, First-time Resolution, Full Resolution time etc and keep them within permissible limits.
· Evaluate the criticality, severity of the issues, and ensure that they are addressed observing the priority.
· Meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience.
· Manage the customer support team for 24x7 coverage and e

📌 Technical Lead – Product Support (Bengaluru)
🏢 SecPod
📍 Bengaluru