Job Title: Senior Manager, Customer Operations
Location: Mumbai, India
Company: Decklar
Workplace type: Onsite

About Decklar
Decklar (formerly Roambee) pioneers Real-Time Decision AI with Unified Visibility, reshaping the supply chains of Global 2000 leaders to be transparent, automated, and sustainable. Within weeks, these enterprises transform key processes like replenishment, goods receipt, revenue forecasting, quality release, security, and asset management into agile, risk-informed operations.

Position Description
The Senior Manager, Customer Operations is a key leadership role responsible for overseeing the full customer operational lifecycle — from initial onboarding, order management and inventory allocation to fulfillment, billing accuracy, and post-delivery support. This individual ensures seamless integration between hardware logistics execution and SaaS activation, driving a consistent and high-quality customer experience across all stages of engagement.





The role requires deep operational and analytical expertise combined with customer-facing acumen to balance internal process excellence with external relationship management. The ideal candidate thrives in a fast-paced, data-driven environment and can influence across multiple departments to achieve operational success.

Primary Responsibilities
Customer Operations Management
- Lead and optimize the order-to-activation process, including order intake, inventory allocation, hardware fulfillment, and software service enablement.
- Ensure accurate and timely order fulfillment, device provisioning, and synchronization with customer subscription start dates.
- Manage and improve billing and invoicing accuracy in coordination with Finance, ensuring hardware and SaaS billing alignment.
- Oversee RMA, returns, and recirculation programs to maximize hardware utilization and reduce inventory waste.
- Maintain and enforce internal, customer and vendor service-level agreements (SLAs) and ensure operational KPIs

📌 Senior Manager Customer Operations (Mumbai)
🏢 Decklar
📍 Mumbai