Position: Operations Manager
Location: Lonavala, Maharashtra
Experience: 7- 10 Years

Role Summary:
We are looking for a hands-on Water Park Manager to lead end-to-end water park operations, ensuring safety, operational excellence, guest satisfaction and team performance. The role requires strong experience in water park/leisure operations, lifeguard management and high-footfall environments.

Key Responsibilities:
1. Water Park Operations
- Manage end-to-end daily operations of slides, attractions, pools and guest facilities, including opening, operating and closing procedures.
- Monitor attraction utilisation, throughput, queues and waiting times while optimising manpower and operational resources.
- Develop and continuously improve SOPs, checklists and operating standards, with a robust park-floor management presence.

2. Guest Experience
- Deliver a safe, seamless and enjoyable guest experience by monitoring crowd movement, queues and guest pain points.
- Handle escalated complaints and critical guest situations while driving Guest Satisfaction, NPS and overall experience.




- Promote a strong service and hospitality culture across the operations team.

3. Safety & Emergency Management
- Own guest and employee safety, ensuring strict compliance with water, attraction and operational safety procedures, including effective Lifeguard deployment.
- Conduct safety inspections, audits, mock drills and emergency preparedness activities while leading emergency response and incident reporting.
- Coordinate with Security, Medical and Engineering teams during emergencies and identify and mitigate operational risks.

4. Team & Lifeguard Management
- Lead, motivate and develop Lifeguard and Operations teams, including manpower planning based on attendance and operational requirements.
- Conduct daily briefings, safety talks, training and competency assessments while monitoring attendance, productivity and performance.
- Build a culture of discipline, accountability, teamwork a

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