About Business Unit:

At the core of all that Epsilon does is a team that sets the foundation of our IT infrastructure. The team drives innovation and efficiency through pioneering technology across Epsilon's platforms and business verticals. From being the first point of contact for infrastructure needs to final deployment, the team provides end-to-end solutions for our client-facing platforms. ETS supports all aspects of revenue-generating platforms for Epsilon and sets the architectural direction for our enterprise deployments. By adopting the newest technologies, such as Cloud, Automation, and Artificial Intelligence, the team is at the front of redefining our digital business and capturing new opportunities.

This role acts as the operational nerve centre, ensuring rapid detection, notification, coordination, and restoration of services across Windows, Linux, Kubernetes, and cloud-native platforms, with strong emphasis on monitoring through Grafana and the ELK stack.

Why we are looking for you:
- You have to actively monitor enterprise dashboards using Grafana (metrics),



ELK / Elastic Stack (logs and events), OpsRamp, SolarWinds, PagerDuty, and ServiceNow queues.
- You have to support dashboard reviews, basic enhancements, and operational usage of centralized observability platforms.
- You have to partner with monitoring, tooling, and SRE teams to improve alert quality, reduce alert noise and enhance incident detection and response effectiveness.
- You have to detect anomalies, correlate multi-system alerts, and identify patterns indicating systemic or cascading failures.
- You have a solid interest in IT infrastructure monitoring and operations across Windows, Linux, and Kubernetes platforms.
- You communicate clearly during incidents and can coordinate with multiple resolver teams.
- You are comfortable working in a 24x7, shift‑based operational environment.

What you will enjoy in this role:
- Working at the centre of enterprise operations as part of a Glo

📌 Information Technology Analyst (Bengaluru)
🏢 Epsilon
📍 Bengaluru