Executive in Customer Relations with Semi Voice Job Description Duties/: Hybrid Voice & Non/-Voice Customer Interaction/: To explain, confirm, and address customer enquiries that call for both direct verbal communication and written documentation, conduct inbound and outbound phone interactions in addition to live chat and email ticketing. Back/-Office Transaction & Case Resolution/: Following initial voice or non/-voice customer interaction, process backend transactions, document verification requests, account updates, order adjustments, and claims processing while closely following Standard Operating Procedures. Data Accuracy & Verification/: Verify provided paperwork, transaction logs, and customer records against internal databases and systems to guarantee high data precision, adherence to data protection regulations /(GDPR, HIPAA, PCI/-DSS/), and error/-free processing. Escalation and Cross/-Functional Coordination/: Track cases through resolution while providing consumers with updates via chat, email, or a quick callback. Identify, look into,



and forward complicated multi/-channel issues, payment inconsistencies, or technological glitches to second/-tier specialised teams. Focus Skills/: Hybrid Communication & Multi/-Tasking Mastery/: Qualified written English fluency, typing speed, and grammar for chat and email exchanges combined with excellent spoken English communication for quick client calls. CRM & Multi/-Channel Ticketing Platform Proficiency/: Practical expertise with backend data management interfaces and integrated customer support technologies at the same time. Problem/-Solving & Data Verification Capability/: Excellent analytical skills to do precise backend modifications, identify inconsistencies during live interactions, and cross/-check data across several platforms. Adaptive Workflow & SLA Discipline/: The capacity to maintain short handle times and high quality scores while smoothly switching between voice conversations, chat queues, email

📌 Executive in Customer Relations with Semi Voice (Chennai)
🏢 GS Infotech
📍 Chennai