Founded in 2014, Laundryheap is an award-winning UK tech startup transforming the laundry and dry cleaning industry. Our teams pick up, clean, and deliver laundry and dry cleaning within 24 hours, making us one of the fastest services in the business. We operate across 17+ markets, including the UK, the US, and the UAE, and we are expanding rapidly across Europe, Asia, and North America. Our aim is to grow further, and we want you to be part of it

We are looking for an energetic and detail-oriented individual to work for us in our overseas office (Bengaluru, India). As we are an international brand working across different time zones, we require the potential candidate to be versatile to work in shift patterns (mostly nights).

You'll Make a Difference By:

Reporting to the Associate Lead, the Operations Associate owns the day-to-day relationship with our B2B clients and keeps the operation behind it running. You will be the first point of contact for business customers — resolving issues on live chat, managing their orders end to end,



and making sure the promise we made is the one we deliver. Alongside that, you will support live logistics: monitoring driver activity, keeping routes on track, and stepping in when something goes wrong on the road. The two sides of the role feed each other — the better you understand what is happening on the ground, the better the answer you can give the client.

Key Responsibilities

Customer Communication & Resolution (B2B)
- Respond accurately and promptly across all communication channels, including live chat, to the first response and resolution targets set for the team.
- Own escalated conversations end-to-end, maintaining contact with the customer until the issue is genuinely closed.
- Ensure high standards of tone and language in all written and verbal communications to customers and internal stakeholders.
- Liaise with all stakeholders — warehouse, fleet, inventory, and accounts — to resolve customer complaints in the most e

📌 Customer & Logistics Operations Associate (Bengaluru)
🏢 Laundryheap
📍 Bengaluru