Job Description
About Duratuf We're an industrial safety company in Kolkata, with our own office and warehouse in Dubai Our equipment keeps workers secure at 4,142+ customers across 65+ countries — when it works, someone gets to go home to their family. We're on our way to 10,000 protected workplaces by 2035 What you'll own • Lead qualification (the core) - screen every inbound enquiry against MOQ, product feasibility and customer segment (distributor / EPC / end-user / OEM / government); make correct qualify / reject decisions with minimal supervision; flag junk to the manager same day, never pass it forward. • Multi-channel inbound - own all inbound touchpoints during working hours: calls, WhatsApp Business, LiveChat, email and B2B platforms (IndiaMART, TradeIndia) — with zero missed enquiries and FRT ≤ 15 minutes. • Clean handoff to Sales - transfer every qualified lead with full context: company info, product interest, MOQ fit and conversation history. • Outreach & re-engagement - run outreach on unconverted quotations,



lapsed leads and existing prospects; pick the right reason, right message and right channel for each objection (MOQ too high, price, timing) rather than sending generic follow-ups. • CRM hygiene - maintain a live nurturing pipeline in Zoho CRM, every prospect tagged by stage, 100% data completeness across inbound and outreach, zero pending updates beyond end of day. • Pipeline reporting - weekly review with the Support Manager: contacts reached, response rate, conversion funnel and pipeline value. What we're looking for • Graduate , with 1-2 years in inbound tele-calling, customer support, inside sales or B2B enquiry handling. • Empathy first - patience, warmth and persistence handling repeated enquiries; professional phone and chat etiquette; a genuine customer-first mindset. • Multitasking under load - able to manage simultaneous calls, chats and CRM updates without dropping a touchpoint; quick, accurate, unflustered. • Bilingual communication -

📌 Lead Qualification (Vengal)
🏢 Duratuf Products
📍 Vengal