Total Experience: 6-10 Years
Location: Hyderabad/Bangalore
Desired Competencies (Technical/Behavioral Competency)
Must-Have:
- OTM Module Architecture: Comprehensive hands-on experience designing and deploying ServiceNow Operational Technology Management suites.
- Industrial Framework Mastery: Deep understanding of the Purdue Model for Industrial Control Systems (Levels 0 to 3) and ISA-95 equipment model mapping.
- OT Asset & CMDB Extensions: Advanced knowledge configuring OT specific configuration item classes (cmdb_ci_ot), entity details, and tracking industrial hardware types (PLCs, SCADA, DCS, HMIs).
- OT Discovery & Ingestion: Direct experience utilizing Service Graph Connectors for OT Discovery (e.G., Claroty, Nozomi, Microsoft Defender for IoT) and configuring OT Discovery schedules.
- Operational Technology Service Management (OTSM): Proven competence setting up industrial processes covering OT Incident, OT Change, and OT Request Management inside the Industrial Workspace.
- OT Vulnerability Response: Experience implementing security risk detection workflows,
monitoring production floor threats, and aligning with security visibility dashboards.
- Certified System Administrator (CSA) · Certified Application Developer (CAD
SN Role descriptions / Expectations from the Role
- Architect Industrial Visibility: Design, model, and maintain the central Operational Technology asset registry bridging production network environments safely into ServiceNow.
- Enforce CSDM for OT: Map conceptual elements of the Common Service Data Model (CSDM) to Equipment Model Entities and industrial production line sites.
- Automate Multi-Source Ingestion: Deploy OT certified Service Graph Connectors and configure the Id
📌 Servicenow Ot Management (Hyderabad)
🏢 i2d consulting
📍 Hyderabad
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