To lead the end-to-end customer and community lifecycle for residential developments, from customer onboarding and possession through post-handover services and eventual transition to the Society/Association of Owners.

The role will integrate Customer Relations, CRM, Possession, Handover and Real Estate Management Services (REMS) to deliver a seamless customer journey from purchase to community living. The incumbent will provide strategic oversight of society administration, facility and engineering services, resident experience and community operations, while acting as a subject-matter expert and advisor to Management and Society representatives.

As an Assistant General Manager – Customer Relations & Community Management , your responsibilities include but are not limited to:

Customer Lifecycle, Possession & Society Transition
- Own the customer journey from onboarding, documentation and possession readiness through handover and post-possession support .
- Lead the end-to-end transition of residential projects from Developer management to the Society/Association of Owners .




- Drive society formation, documentation, statutory registrations, asset handover and transition of operational responsibilities.
- Ensure seamless coordination across Customer Relations, Projects, Engineering, Finance, Legal and other internal teams during possession and handover.
- Drive handover of common areas, MEP assets, warranties, drawings, statutory documents, contracts and other project records.
- Identify and resolve transition gaps, customer escalations and outstanding obligations in coordination with relevant stakeholders.

Community, Facility & Engineering Management
- Provide strategic oversight of facility management, engineering/MEP, security, housekeeping, landscaping, utilities, safety and preventive maintenance .
- Ensure effective operation and maintenance of common areas and community infrastructure, with focus on safety, reliability, quality and cost efficiency.
- Estab

📌 General Manager (Mumbai)
🏢 Viceroy Properties
📍 Mumbai