We are looking for a energetic, target-driven, and experienced Call Center Manager to oversee our retail financial products (Fintech) telesales vertical.

In this role, you will be responsible for leading, motivating, and managing a team of Team Leaders (TLs) and Telesales Agents based out across pan india.
Should be Fluent in Hindi and English

Key Responsibilities

1. Sales & Performance Management
- Target Delivery: Own the end-to-end sales targets (daily, weekly, monthly) for the loans, credit cards, and insurance portfolios.
- Data & Lead Management: Optimize lead utilization, maximize contact rates, and ensure efficient data penetration across Tier 1, 2, and 3 target segments.
- Performance and Productity Parameter: Monitor and improve critical call center metrics, including:
1. Conversion Rate(Leads to logins/bookings)
2. AHT(Average Handle Time) & Talk Time
3. Abandonment Rate & Dialer Efficiency

2. Team Leadership & People Development
- Skip-Level Leadership: Manage a team of Team Leads,



ensuring they are effectively coaching frontline agents and managing floor discipline.
- Retention & Engagement: Implement robust retention and engagement strategies to control attrition in a high-volume call center environment.
- Training & Upskilling: Partner with the QA (Quality Assurance) and Training teams to identify skill gaps, conduct mock-call sessions, and upskill agents on cross-selling techniques

3. Compliance & Quality Assurance
- Regulatory Adherence: Ensure 100% compliance with financial regulations, telecalling guidelines (TRAI/DND norms), and insurance-selling protocols (IRDAI standards).
- Zero Tolerance Policies: Monitor documentation handling, data privacy, and prevent mis-selling or forced pitching on the floor.

Audit Readiness: Lead internal and client-facing performance and quality compliance audits.

Required Skills (Qualifications & Experience)
- Education: Bachelor’s degree in Business, Commerce, Management, or a related field (MBA is a plus).
- E

📌 Call Center Manager (Chennai)
🏢 Good Insurance Brokers
📍 Chennai