Job Title:Customer Success - English Language Learning (India)

Description:This role aligns to industry-level titles such as _Customer Success Manager or CRM _

About the Role

As an Enterprise Customer Success Manager (CSM) based in India, you will play a key role in driving the success of Pearson’s most strategic enterprise customers in the region. This role will initially focus on supporting Tata Consultancy Services (TCS) and will expand over time to include additional large enterprise customers such as HCL, Cognizant, and other global IT and services organizations.

You will be responsible for ensuring adoption, engagement, and measurable impact of Pearson’s English Language Learning (ELL) solutions—including Versant, Mondly, and Communication Coach—across complex, multi‑stakeholder enterprise environments. You will work closely with global and regional Sales, Delivery, Product, Support, and Marketing teams to deliver value, support renewals, and identify opportunities for expansion.

This role requires a solid enterprise customer success mindset,



experience navigating large organizations, and the ability to operate effectively across geographies and time zones.

Key Responsibilities
- _Strategic Account & Partnership Management _
- Serve as the primary Customer Success contact for strategic India‑based enterprise customers.
- Build and maintain trusted relationships with stakeholders across L&D;, HR, Talent, and business leadership teams.
- Ensure alignment between customer objectives and Pearson’s ELL solutions and roadmap.

_Customer Onboarding & Adoption _
- Partner with the Delivery team to ensure smooth onboarding and rollout of ELL solutions.
- Drive adoption and engagement across large, distributed user populations.
- Support customers in embedding Pearson solutions into existing learning and talent workflows.

_Program Optimization & Expansion _
- Advise customers on optimizing their language assessment and learning programs using Pearson’s ecosystem.

📌 Advanced Specialist, Customer Success (Noida)
🏢 Pearson
📍 Noida