EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential._

We are seeking an experienced Service Delivery Manager - HPC & ITIL/ITSM responsible for the end-to-end delivery of HPC services and solutions, empowering scientists and researchers to accelerate innovation. This role acts as a bridge between research and IT departments, ensuring seamless operation, optimization and strategic evolution of the HPC workplace.

Responsibilities
- Oversee daily operations of HPC infrastructure, including compute clusters, storage systems and software stack




- Collaborate with research and development teams to understand computational needs and translate them into technical requirements
- Lead projects for expansion and enhancement of HPC capabilities, managing timelines, budgets and resources
- Contribute to the long-term roadmap for HPC, staying updated on emerging technologies like AI, machine learning and quantum computing
- Monitor system performance, identify bottlenecks and implement optimizations
- Provide user support and develop training programs for researchers
- Ensure compliance with industry regulations, data privacy standards and internal security policies

Requirements:
- 13 to 15 years of overall professional experience
- Proven experience managing large-scale HPC environments, preferably in pharmaceutical, biotechnology or research-intensive industries
- Bachelor's or Master's degree in Computer Science, Engineering or a related scient

📌 Service Delivery Manager (Jaipur)
🏢 EPAM Systems
📍 Jaipur