What will you do
- Voice AI Stack Ownership: Build and own the end-to-end voice bot pipeline — ASR, NLU, dialog state management, tool calling, and TTS — to create a natural, human-like conversation experience.
- LLM Orchestration & Tooling: Architect systems using MCP (Model Context Protocol) to mediate structured context between real-time ASR, memory, APIs, and the LLM.
- RAG Integration: Implement retrieval-augmented generation to ground responses using dealership knowledge bases, inventory data, recall lookups, and FAQs.
- Vector Store & Memory: Design scalable vector-based search for energetic FAQ handling, call recall, and user-specific memory embedding.
- Latency Optimization: Engineer low-latency, streaming ASR + TTS pipelines and fine-tune turn-taking models for natural conversation.
- Model Tuning & Hallucination Control: Use fine-tuning, LoRA, or instruction tuning to customize tone, reduce hallucinations, and align responses to business goals.
- Instrumentation & QA Looping: Build robust observability, run real-time call QA pipelines, and analyze interruptions,



hallucinations, and fallbacks.
- Cross-functional Collaboration: Work closely with product, infra, and leadership to scale this bot to thousands of US dealerships.

What will make you successful in this role
- Architect-level thinking: You understand how ASR, LLMs, memory, and tools fit together — and can design modular, observable, and resilient systems.
- LLM Tooling Mastery: You've implemented tool calling, retrieval pipelines, function calls, or prompt chaining across multiple workflows.
- Fluency in Vector Search & RAG: You know how to chunk, embed, index, and retrieve — and how to avoid prompt bloat and token overflow.
- Latency-First Mindset: You debug token delays, know the cost of each API hop, and can optimize round-trip time to keep calls human-like.
- Grounding > Hallucination: You know how to trace hallucinations back to weak prompts, missing guardrails, or lack of tool access — and fix

📌 AI Engineer – Voice AI (Bengaluru)
🏢 Spyne
📍 Bengaluru