Job Title: Customer Care Executive - After Sales Service
Location: Mohali
Experience: 06-1 Years (preferred)
Notice Period: Immediate Joiners
Salary: As per experience and company norms
Job Summary:
Key Responsibilities:
- Handle customer queries and concerns related to after-sales service
- Conduct feedback calls to ensure customer satisfaction
- Maintain accurate records of customer interactions and service requests
- Coordinate with internal teams for timely issue resolution
- Ensure proper documentation and follow-up on pending cases
Required Skills:
- Excellent verbal and written communication skills in English and Hindi:
- Strong interpersonal and problem-solving abilities
- Positive typing speed and proficiency in MS Excel:
- Ability to handle customers calmly and professionally
- Detail-oriented with good organizational skills
Qualification:
- Any Graduate
Job Types: Full-time, Permanent
Benefits:
- Health insurance
- Paid sick time
- Provident Fund