Key Responsibilities
- Assist customers with product information, sizing, specifications, and recommendations.
- Coordinate with logistics and operations teams to provide order status updates and resolve delivery-related concerns.
- Manage customer requests related to returns, exchanges, refunds, and warranty claims.
- Follow up with customers to ensure timely resolution of queries and concerns.
- Maintain accurate records of customer interactions and service requests.
- Handle approximately 50-70 customer calls and messages per day while maintaining high service standards.
- Collaborate with internal departments to improve customer satisfaction and operational efficiency.

Requirements:
- Excellent verbal and written communication skills in English and Hindi.
- Robust customer service,



problem-solving, and interpersonal skills.
- Ability to multitask and manage a high volume of customer interactions efficiently.
- Previous experience in customer support, e-commerce, or retail operations will be an advantage.
- Positive attitude, attention to detail, and willingness to learn.

If you are passionate about customer service and enjoy interacting with people, we would love to hear from you.

Pay: ₹20,500.00 - ₹25,000.00 per month

Education:
- Bachelor's (preferred)

Experience:
- Customer support: 3 years (preferred)

Work Location: In person

📌 Customer Support Executive (Sahibzada Ajit Singh Nagar)
🏢 Trek Kit India
📍 Sahibzada Ajit Singh Nagar