Company Description
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS"
Job Description:
- Position Overview:
- Responsible for maintaining high quality of guest services primarily in the areas of arrivals, departures, rooming, food & services and special needs and enquiries that guests may have during their stay.
- Responsible for optimizing hotel occupancy, room rate, handling guest complaints professionally and effectively.
- To assist the Guest Service Manager to operate a highly proficient and productive guest services of the hotel.
- Responsible for sales according to hotel task.
- KEY TASKS
EXPECTED RESULTS
Duties
- Must have a thorough working knowledge of the operations to include the front desk, reception/cashiering procedures, reservations and outlet services.
- Must have strong understanding of the functions of each department of the hotel, physical layouts of the hotel facilities, the key personnel and their roles, daily functions and special events, and conventions and groups currently in the house and due to arrive.
- Assists in conducting training for all Guest Service team.
- Assists Guest Service Manager in formulating new procedures and directives in order to continue improve the Department.
Responsibilities
Assist the Guest Service Manager in the following:
- Establish on-going On Job Training Programs within the department.
- Induct recent staff into the team, department and Hotel in the first week of their employment following guidelines. Ensure that all staff under your control carries out their duties.
- Openly communicate with staff ensuring regular briefings occur
📌 Duty Manager @ibis Mumbai Vikhroli
🏢 Accor
📍 Mumbai