Company Description:
- CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create creative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.
- Job Objective

Key Responsibilities

Production Support / Incident Management
- Analyze, troubleshoot and resolve production incidents within defined SLA timelines.
- Perform root cause analysis (RCA) and implement permanent fixes or preventive measures.
- Handle on-call support and incident escalations as required.
- Application and System Maintenance
- Perform configuration changes and environment validation across the Development, UAT, and Production environments.




- Coordinate with infrastructure teams on server, database, and network-related activities

Monitor & Performance
- Track recurring incidents and recommend improvements.

Collaboration & Communication
- Communicate effectively with business users and stakeholders during incidents and outages (P1 and P2)
- Participate in release planning, post-release validation, and post-incident reviews.

Document & Compliance
- Maintain production supports documentation, runbooks, and standard operating procedures (SOPs).
- Document known issues, workarounds, and fixes.
- Ensure compliance with organizational change management and security standards.
- Required Skills & Qualifications

Technical Skills
- Strong hands‑on experience with IBM i (iSeries/AS/400) operations
- Proficiency in RPG (RPGLE/ILE) and CL/CLLE; solid knowledge of SQL/Db2 for i (querying, tuning, access paths).
- Practical experience administering CA Job Scheduler on IBM i (j

📌 Sr Software Engineer Iseries (Hyderabad)
🏢 Mattel
📍 Hyderabad