Duties of the Job:
- Lead teams to efficiently deliver client expectations. Guide team to reduce AR ageing and optimize collections.
- Handle daily transaction processes, ensuring all payments are accurately processed, recorded, and reconciled. They also address discrepancies or errors in payments, implementing corrections when necessary.
- Manage day-to-day activities with the team, but not limited to.
- Monitoring and managing workflow or daily targets to assure timely delivery of agreed SLA s
- Tracking and maintaining metrics for a variety of data includes Collections report, Operations report, etc.
- Develop processes to improve productivity and quality of the team.
- Participate in the new pilots projects & work towards proper transition of knowledge to team.
- Work with Team to resolve any personnel problems or conflicts that may arise in the team.
- Learn and implement new client systems. Co-ordinate and organize training for recent joiners as well as for existing members of the team based on the projects requirement.
- Conduct regular conference calls with Clients and identify way & means to improve client satisfaction.
- Identify training gaps in the team and develop a plan with dept. trainer for retraining sessions. Will be responsible for successful implementation of retraining sessions.
- Client Relationship Management
Experience + Qualification:
Graduate
8+ years in US Healthcare with managing AR +