1. Administrative Support
- Maintain office files, records and documentation (both physical and digital)
- Prepare travel itineraries, vouchers, invoices and quotations
- Coordinate with airlines, hotels, transport vendors and tour operators
- Assist in organizing meetings and maintaining office supplies
2. Computer Operations
- Perform data entry related to bookings, payments and client records
- Update CRM or travel management software regularly
- Manage online booking portals (flight, hotel, bus, holiday packages)
- Maintain Excel sheets for sales, expenses and booking records
- Generate reports as required by management
3. Customer Service Support
- Assist customers with booking confirmations and travel details
- Provide basic information about tour packages and travel policies
- Follow up with clients for payments and documentation
- Handle basic customer complaints and escalate when necessary
4. Financial & Documentation Work
- Prepare invoices, receipts and payment records
- Maintain petty cash records
- Verify travel documents such as IDs, visas (basic verification only)
- Support in GST documentation and billing records (if applicable)
Technical Skills
- Knowledge in MS Office (Word, Excel, Outlook, Power point)
- Good typing speed
- Knowledge of accounting software (Tally - optional)
Soft Skills
- Positive communication skills (English - written & English/Hindi/Konkani/Marathi - verbal)
- Customer-friendly attitude
- Time management skills
- Ability to multitask