Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive advantages and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
- Primary Responsibilities:
- As the position Implies, they should be the expert to the process they belongs to
- Ensures that they is current as it relates to process updates
- Attend scheduled meeting and calibration sessions
- Review audit markdown and conduct error analysis and process related coaching including root cause analysis
- Complete internal accounts audit as deemed required
- Respond to query and/or provide feedback to business partners as necessary
- Update dashboards, trackers,
other process related files in a timely manner
- Provide training needs analysis and education as needed
- Provides Quality talks and related updates
- Ensure accurate documentation of coaching sessions
- Share payer issues and trends to supervisors and managers
- Provide support in creating training materials, new hire training (practical sessions and OJT) and refresher courses as deemed necessary
- Acts as POC in the absence of the supervisor
- Submit rebuttals to failed audits in the absence of the supervisor
- Send out the inventory plan for the team in the absence of the supervisor
- Ensure that her/his collections skill are intact thus a requirement to process minimum of least 10 accounts/week for the process they belongs to. The requirement may increase depending on the need to keep the inventory at a manageable level
- Strictly implement company policies and guidelines
- Request needed learning
📌 Subject Matter Expert (Chennai)
🏢 Optum
📍 Chennai