Job Title: Customer Relations Executive (CRE) - Retail & Luxury Experience

Location: [Specify City / Store Location]

Job Summary:
Key Responsibilities:
- Welcome and greet customers with warmth, professionalism, and courtesy as they enter the store.
- Guide and assist customers to appropriate sections or sales staff based on their needs.
- Maintain a polished, presentable, and professional appearance at all times.
- Address basic customer inquiries regarding store layout, products, and services.
- Monitor the store entrance for security and safety purposes, reporting any suspicious activity.
- Assist in maintaining the cleanliness, organization, and visual presentation of the store entrance.
- Support sales staff during peak hours, promotional events, and special store activities.
- Ensure every customer interaction reflects a luxury experience aligned with the brand image.
- Maintain and update customer and visitor data as required.

Education & Qualifications:
- Graduation in any field or completion of relevant online courses in Aviation, Hospitality, or Customer Service.





Experience:
- 3-5 years of experience in retail, aviation, hospitality, or customer service roles.

Skills & Competencies:
- Excellent interpersonal and communication skills.
- Professional grooming and presentation are essential.
- Ability to handle multiple tasks and maintain composure in a busy setting.
- Basic computer literacy for data management and reporting.
- Physical stamina to stand for extended periods.
- Customer-focused attitude with attention to detail.
- Positive energy and enthusiasm to create a welcoming environment.
- Team player capable of collaborating effectively with sales and support staff.
- Strong observation, problem-solving, and situational awareness skills.

Profile Summary:
The Customer Relations Executive (CRE) serves as the face of the brand, ensuring customers feel welcomed, valued, and guided throughout their store experience. This role requires a blend of

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