DESCRIPTION:
Amazon has built a reputation for excellence. Amazon’s cloud product line Amazon Web Services (#AWS), is carrying on that tradition while leading the world in Cloud technologies globally. In India, AWS is looking for an experienced and qualified personnel to join its Support Engineering team focusing on Amazon’s AWS - referred as AWS Support.

Key job responsibilities

Every day will bring recent and exciting challenges on the job while you:
- Able to troubleshoot and resolve complex Apache HBase operational issues and technical problems.
- Able to review customer’s architecture and provide guidance.
- Develop and deliver Apache HBase training.
- Partner with development teams on complex issues.
- Develop tools/script to help the team.
- Work with leadership on process improvement or strategic initiatives.
- Participate in recruiting.
- Ability to successfully influence stakeholders with individually developed concepts.

A day in the life
- Strategic Customer Engagement: Rather than handling daily ticket queues,



Sr Cloud Support Engineers focus on proactive customer engagements. You're working directly with enterprise customers on strategic technical discussions.
- Complex Problem Resolution & Knowledge Creation: About 20% of time is dedicated to critical customers, handling escalation events and issues affecting multiple customers. You're not just solving problems—you're creating Centers of Excellence documentation and supportability frameworks that prevent future issues.
- Force Multiplication Through Mentorship: A significant portion involves elevating frontline engineers through monthly syncs with Senior Managers/Site Leads. Your success is measured by how much you enable others to accomplish, not just your individual output.
- Service Improvement & Cross-Functional Collaboration: You serve as Service Excellence Owner for Tier 1 & 2 services, conducting monthly syncs with service teams, submitting Product Feature Requests (PFRs) and bugs, and influenci

📌 Sr. Cloud Support Engineer- Big Data, Support Engineering (Gurugram)
🏢 AWS India Karnataka
📍 Gurugram