07 Sep
|
Aadvay Manufacturing
|
Ghaziabad
07 Sep
Aadvay Manufacturing
Ghaziabad
*Handle and resolve customer escalations within defined timelines.
- Coordinate with internal departments for quick issue resolution.
- Monitor escalated cases and maintain proper follow-ups until closure.
- Analyze root causes of recurring issues and suggest preventive actions.
- Maintain escalation records, reports, and performance metrics.
- Ensure excellent customer experience through skilled communication.
- Develop escalation management processes and improve service quality.
- Provide regular updates to management regarding critical cases.
- Ensure SLA compliance and timely resolution of complaints.
Pay: ₹18,000.00 - ₹22,000.00 per month
Work Location: In person
📌 Customer Support Engineer (Ghaziabad)
🏢 Aadvay Manufacturing
📍 Ghaziabad