WHAT THIS ROLE IS

You will be the main point of contact for our customers after they place an order. Your job is to make sure every client — from a small event planner to a large corporate account — feels looked after, comes back, and brings others with them. This is not a support ticket role. You are expected to build real relationships and actively drive repeat business.

WHAT YOU WILL OWN
- Follow up post-delivery to confirm satisfaction and flag quality issues to ops immediately
- Identify upsell and repeat-order opportunities and convert them — this is a revenue-contributing role
- Maintain clean records in CRM — every interaction logged, no exceptions
- Work closely with sales and design teams to resolve issues rapid and keep orders moving
- Track NPS and customer health scores; flag at-risk accounts before they churn

WHAT WE NEED FROM YOU




- 3+ years in customer success, account management, or inside sales — e-commerce or B2B strongly preferred
- Excellent written and spoken English — you will deal with US, UK, and Australian clients
- Comfortable managing 50-100 accounts simultaneously without dropping the ball
- CRM discipline is non-negotiable — if it isn't logged, it didn't happen
- You genuinely like people and don't treat follow-ups as a chore

WHAT THIS IS NOT
- A reactive support role — we want someone who hunts for opportunities, not just resolves complaints
- A role for someone who needs hand-holding on priorities

Pay: ₹40,000.00 - ₹45,000.00 per month

Work Location: In person

📌 Customer Success Manager (Noida)
🏢 Backdropsource
📍 Noida