Role & responsibilities

To serve as the first point of contact for prospective clients and their families by managing enquiries, guiding them through the admission process, and ensuring a smooth, empathetic, and professional customer experience. The role focuses on lead conversion, admissions coordination, and relationship building while maintaining accurate records and compliance with organizational standards.

Key Responsibilities

1. Enquiry Management
- Respond to all enquiries promptly, accurately, and professionally.
- Understand client needs and recommend appropriate programs or services.
- Provide clear and consistent information aligned with organizational offerings.

2. Lead Follow-up & Conversion
- Maintain a systematic follow-up process to maximize lead conversion.
- Counsel clients on program advantages, admission procedures, timelines, and fee structures.
- Convert qualified leads into confirmed admissions.

3. Admissions & Payment Coordination
- Guide clients step-by-step through the admission process.




- Coordinate admission-related documentation and payment collection.
- Ensure timely confirmation and accurate recording of payments.
- Maintain confidentiality and accuracy in handling financial and personal information.

4. Client Hand-Holding & Relationship Management
- Provide end-to-end support from initial enquiry to successful admission completion.
- Address client concerns, objections, and queries with empathy, patience, and clarity.
- Build trust and long-term relationships to enhance customer satisfaction.
- Assist clients with forms, documentation, and procedural guidance.

5. Data Management, MIS & Reporting
- Maintain accurate records of enquiries, follow-ups, conversions, and payments in CRM or tracking systems.
- Update daily activity logs and follow-up statuses.
- Prepare and maintain daily, weekly, and monthly MIS reports for management review.

6. Coordination & Process Improvement
- Coordinate with internal teams to ensure smooth and t

📌 Customer Support Executive (Ekkatuthangal)
🏢 Athulya Assisted Living
📍 Ekkatuthangal