Job Summary:
We are looking for an energetic and customer-focused Customer Service Representative to manage front-desk operations and member interactions at our fitness facility. The role involves ensuring a smooth customer experience, handling inquiries, and supporting membership sales and retention.

Key Responsibilities:
- Greet and assist members and walk-in clients
- Handle membership inquiries, registrations, and renewals
- Provide information about fitness programs, personal training, and facilities
- Address customer concerns and ensure quick resolution
- Maintain member records and update CRM/POS systems
- Support sales team in achieving membership targets
- Ensure cleanliness and organization of reception area
- Coordinate with trainers and staff for member needs
- Promote offers, packages, and events

Required Skills:
- Strong communication and interpersonal skills
- Customer-first attitude and problem-solving ability
- Basic sales and upselling skills




- Good organizational and multitasking abilities
- Familiarity with CRM or gym management software
- Positive and energetic personality

Qualifications:
- Graduate / Diploma in any field (Hospitality, Business, or Fitness preferred)

Preferred Experience:
- Experience in gyms, fitness centers, wellness studios, or hospitality
- Knowledge of fitness services (gym training, group classes, personal training)
- Experience in front desk or customer-facing roles

Key Competencies:
- Customer Relationship Management
- Communication Skills
- Sales Support
- Time Management
- Team Coordination

Job Types: Full-time, Fresher

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:
- Cell phone reimbursement
- Versatile schedule
- Paid sick time
- Paid time off

Work Location: In person

📌 Customer Service Representative (Govind Nagar)
🏢 QTONET PRIVATE
📍 Govind Nagar