Handle inbound and/or outbound customer calls professionally
- Resolve customer complaints and provide appropriate solutions
- Maintain accurate records of customer interactions in CRM systems
- Follow communication scripts and company guidelines
- Meet quality, productivity, and customer satisfaction targets
- Escalate complex issues to the relevant department when required
- Ensure timely follow‑ups with customers

Required Skills & Qualifications
- Minimum qualification: Graduate (any stream)
- Excellent verbal and written communication skills
- Ability to handle customers politely and patiently
- Willingness to work in rotational(if required)
- Good listening and problem‑solving skills

Preferred Skills
- Prior experience in BPO / Call Center / Customer Support
- Knowledge of customer service standards and practices
- Ability to work under pressure and meet targets

Benefits:
- Attractive Salary
- Paid training provided
- Career growth opportunities
- Friendly and skilled work environment
- Day shifts available & Fixed Sunday Off

Job Type: Permanent

Pay: ₹270,000.00 - ₹320,000.00 per year

Benefits:
- Paid time off
- Provident Fund

Work Location: In person

📌 Customer Support Executive (Pune)
🏢 Worxpertise (Edge Business Solutions
📍 Pune