Fraud & Claims Operations Representative
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About this role:
Wells Fargo is seeking a Fraud & Claims Operations Representative.

In this role, you will:
- Support fraud and claims functional area by proactively identifying opportunities to improve customer experience, and offer ideas to mitigate risks through effective authentication of customers to prevent fraudulent activity
- Perform moderately complex customer support tasks by utilizing solid communication, and verbal and written skills to establish rapport with customer and to deescalate difficult, as well as sensitive information as a part of resolving a claim
- Receive direction from supervisor and escalate questions or issues
- Interact with immediate team and functional area on wider range of information, plus internal or external customers

Job Requirements
- Knowledge of Detection Operation Processes in Fraud & Claims Management Domain
- Knowledge of Fraud Life cycle for Debit, Credit card, AML, KYC Check, and Online Fraud products.
- Ability to work additional hours as needed




- Amenable to working in rotating shifts and weekends and holidays.

Required Qualifications:
- 1+ years of Customer Service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Desired Qualifications:
- Minimum 1+ years' experience in Fraud or Claims Management.
- Review and validate deposit transactions to detect and prevent fraud.
- Accurately categorize losses and assign accountability.
- Document findings in explicit, concise, audit-ready written narratives.
- Escalate suspicious patterns, discrepancies, or high-risk scenarios.
- Support continuous improvement by sharing observations or control gaps.
- Fraud Alerts & Checks, detection, or prevention experience or banking financial operations experience
- Provide guidance to newer analysts and support knowledge transfer.
- Identify emerging fraud trends and contribu

📌 Fraud & Claims Operations Representative (Hyderabad)
🏢 Wells Fargo
📍 Hyderabad