Location: Jaipur (US Shift)
Department: Marketing & Customer Experience
Employment Type: Full time
About Love Protect Sustain (LPS)
Love Protect Sustain is a conscious lifestyle and wellness brand focused on creating products and experiences that encourage intentional living, self-care, and sustainability. The brand believes in building meaningful customer relationships through thoughtful communication, community engagement, and authentic storytelling across digital platforms.
Role Overview
We are looking for a proactive and customer-focused individual to manage social media engagement, online reputation management (ORM), and customer service for Love Protect Sustain.
This role requires someone who understands digital communication deeply — not just responding to messages, but creating positive brand experiences through empathy, responsiveness, and thoughtful interaction.
Key Responsibilities
Social Media Management & Content Posting
- Manage day-to-day posting across social media platforms
- Schedule and publish content as per the content calendar
- Coordinate with the internal team for creatives, captions, and campaign execution
- Ensure consistency in brand tone, communication, and presentation across platforms
Online Reputation Management (ORM)
- Monitor comments, DMs, mentions, and customer feedback across platforms
- Respond to audience interactions professionally and promptly
- Maintain positive brand engagement and community relationships
- Escalate sensitive concerns or customer complaints appropriately
Customer Service & Communication
- Handle customer queries related to products, orders, delivery, and general support
- Ensure customer concerns are resolved efficiently with a solution-oriented approach
- Maintain professionalism and brand sensitivity in all communication
Community Engagement
- Build and nurture healthy customer relationships online
- Engage with followers and customers to strengthen brand trust and loyalty
- Support initiatives t