Job Role - Customer Care Executive
Job Location - Visnagar - 384315, Gujarat
Type - Permanent
In office Compulsory

MY ARMOR (MYARMOR Wellness Pvt. Ltd.) is a fast-growing D2C wellness brand based in Visnagar, Gujarat. trusted by 2 Lakh+ customers across India. We design and sell everyday comfort products — orthopedic pillows, maternity support, baby care essentials, and home care solutions — available on our website myarmor.in and across Amazon, Flipkart and more. We're a close-knit, customer-first team where every person has real ownership of their work. As we scale rapidly, we're looking for a dedicated Customer Care Executive to be the voice of our brand and ensure every customer has an experience worth talking about.

About the Role

We are looking for a smart, energetic Customer Care Executive to manage customer support, feedback collection, order tracking, and day-to-day operations for our growing e-commerce brand. This is a hands-on, full-day role — ideal for someone who loves talking to customers and staying organised.

Key Responsibilities

▸ Resolve order, payment,



return & refund issues promptly
▸ Make outbound calls to collect post-delivery customer feedback
▸ Track and monitor daily order status & coordinate with logistics team
▸ Process returns, exchanges, and refunds end-to-end
▸ Respond to reviews and comments on social media & marketplaces
▸ Prepare weekly customer feedback and CSAT reports
▸ Update CRM with customer interactions, ticket notes & resolutions
▸ Assist with basic data entry, admin tasks & internal coordination
▸ Support WhatsApp broadcast campaigns & post-purchase follow-ups

Qualifications

▸ Graduation in any stream (mandatory)
▸ MBA / BBA preferred but not required
▸ 1-3 years of experience in customer service or e-commerce support
▸ Freshers with strong communication skills may also apply

Skills Required:
▸ Excellent communication in Hindi & English (spoken + written)
▸ Hands-on with MS Excel / Google Sheets
▸ Basic Knowledge of e-

📌 Customer Care Executive (Visnagar)
🏢 My Armor Wellness
📍 Visnagar