Responsibilities:
Manage customer tickets through various channels.
- Resolve tickets promptly and efficiently.
- Collaborate with teams to address complex issues.
- Document solutions and update knowledge base.
- Prioritize tickets based on urgency.
Requirements:
- Minimum 1 year of customer support or help desk experience (non-voice).
- Excellent English language skills.
- Ability to detect grammatical errors in English.
- Familiarity with ticketing systems and customer support software.
- Solid multitasking and time management abilities.
Pay: ₹250,000.00 - ₹350,000.00 per year
Experience:
- Non-voice: 1 year (required)
Work Location: In person
📌 Email Support Executive (Hyderabad)
🏢 Verve Mobile Private
📍 Hyderabad
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