We are a growing manufacturing company in the PVC pipes and fittings industry, currently implementing Zoho-based systems for sales, operations, inventory, customer management, reporting, and business automation.

We are looking for a practical and process-oriented CRM Executive who can understand our factory workflows and coordinate closely with Zoho developers/implementation partners to ensure successful implementation across departments.
Role Overview

The role involves acting as a bridge between:
- management
- factory teams
- sales teams
- Zoho developers / implementation partners

This is not just a data entry or support role.

We need someone who can:
- understand processes
- identify gaps
- coordinate implementation
- ensure proper adoption in the factory
Key Responsibilities
- Understand current business workflows across:
- sales
- dispatch
- production
- inventory
- customer management
- approvals
- Gather and document business requirements from management and departments
- Explain requirements clearly to Zoho developers / implementation partners




- Coordinate CRM customization and workflow implementation
- Test implemented workflows and identify issues/gaps
- Train staff and ensure proper CRM usage across departments
- Follow up internally to ensure process compliance
- Maintain reports, dashboards, and operational visibility
- Help automate manual processes and reduce dependency on Excel/manual tracking
- Coordinate implementation of modules such as:
- Zoho CRM
- Zoho Books
- Zoho Inventory
- Zoho Creator
- workflow automation
- 2-5 years experience in:
- CRM implementation
- ERP coordination
- process management
- operations coordination
- Experience with:
- Zoho CRM
- ERP systems
- manufacturing workflows preferred
- Robust communication and coordination skills
- Ability to understand practical business operations
- Comfortable working with both management and technical teams
Preferred Background
- manufacturing companies
- ERP implementation firms
- Zoh

📌 CRM Zoho Devolper Implenetation Executive (Barnala)
🏢 Shri Balajee Polymers Industries
📍 Barnala